We're Here to Help

App Support

Questions, a bug, or feedback about PocketOwl? Email us directly. Include your iPhone model and iOS version if relevant, and describe what happened. Please do not email passwords or payment-card details.

Contact Us

Email is the fastest way to reach us.

Email Support

pocketowl@eddycastro.com

Include your iOS version, app version, and a short description of what happened so we can help faster.

Frequently Asked Questions

I bought Pro but it is not showing up.

Confirm that you are signed in to the Apple Account used for the purchase. In the App's paywall or Settings, tap "Restore Purchases." If access still does not appear, contact support with the approximate purchase date. Do not send full payment details.

How do I request a refund?

Apple handles App Store billing and refunds. Use Apple's Report a Problem page or contact Apple Support.

Where is my shift and paycheck data saved?

Your jobs, shifts, pay rules, and comparisons are stored locally on your device. PocketOwl does not require an account or upload this data to our servers.

How do I export my data?

You can generate PDF and CSV period reports or perform a full local data export directly from the Settings menu in the App.

The OCR scanner missed some numbers on my paystub.

PocketOwl uses on-device OCR which depends on image clarity. If some values are missed or incorrect, you can manually edit the amounts during the confirmation step before completing the comparison.