App Support

Contact Us

Need help with JobTale? For questions, bug reports, or feature requests, reach out directly:

Frequently Asked Questions

I bought a subscription but it's not showing up.

You can restore your purchase in the app by tapping "Restore Purchases" on the paywall or in Settings. This re-syncs your status with the App Store at no extra cost.

Where are my photos and PDF reports saved?

All your photos and generated PDF reports are stored securely on your device. You can export them via email, Messages, or save them directly to your Files app.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open your device's Settings, tap your Apple ID, then tap Subscriptions and select JobTale to manage or cancel. Deleting the app does not cancel an active subscription.

I'm having a crash or a bug. How do I report it?

Please email us at jobtale@eddycastro.com with a description of what happened. Include your iPhone model and iOS version if possible — it helps us fix issues faster.